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Mason City National Bank
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FAQs

General FAQ’s
What are your hours?
How do I open an account?
How do I change my address?
What is the Bank’s routing and transit number?
Where is my Account number located on my checks?
How do I reorder checks?
How do I place a stop payment?
How do I get an ATM/Debit Card?
What if I lose my ATM/Debit Card?

Online Banking FAQ’s
How much does it cost?
What do I need to get started?
What precautions can I take to keep my information private?
Is Online Banking secure?
What if I forget my Access ID and/or password?
How do I change my Image & Pass Phrase?
How do I change my security questions & answers?
How do I get a copy of my checks or statement?
How do I make a transfer?

General Frequently Asked Questions

What are your hours?

Lobby Hours
Monday – Friday 9:00am – 4:00pm
Saturday 9:00am – Noon
Sunday Closed

Drive-Up Hours
Monday – Thursday 8:00am - 4:00pm
Friday 8:00am – 6:00pm
Saturday 8:00am – Noon
Sunday Closed

ATM cut off time 2pm
Online banking cut off time 2pm

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How do I open an account?

To open an account, you must come into the bank. If you are a new customer, you must bring identification documents with you. Primary identification documents are: Drivers license, US Armed Forces ID, Federal Government ID, Passport, State Issued ID Card, US Alien Registration Card, or Resident Alien Card.

If you do not have any of the previous documents or if they do not have the correct information, you may bring two of the following documents: Birth Certificate, Voters Registration, Social Security Card, Automobile Registration, Union Card, Credit Card, Payroll Check Stub, Student ID Card, Medical Insurance Card, Utility bill, Employer ID Card, Fire Arm Permit, Property Tax bill or Apartment Rental Contract.

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How do I change my address?

Notify the bank of your change of address by phone, mail or in person.

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What is the Bank’s routing and transit number?

The routing and transit number for Mason City National Bank is 071121772,

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Where is my Account number located on my checks?

Your account number is a 6-digit number located at the bottom of your check about half way across after the routing and transit number.
Ex. 123 4567 ll

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How do I reorder checks?

You can reorder checks by mailing or bringing in your reorder form, calling the bank or selecting the Deluxe or Checks for Less links on our web site. Deluxe carries a wider variety of designs and Checks for Less carries only your very basic designs.

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How do I place a stop payment?

You can place a stop payment by calling the bank during normal business hours, mailing it to the bank, or filling out a request at the bank. A stop payment request is effective for 14 days until the form is signed authorizing the stop payment; then it is effective for 6 months and can be renewed for a subsequent 6-month period. The fee for stop payment requests is listed on the common features sheet that accompanied the “Understanding you Deposit Account” brochure given to you when you open your account and mailed annually.

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How do I get an ATM/Debit Card?

You can request an ATM/Debit Card if you have a Checking account with us. An officer must approve it and the checking account must be open for at least 3 months.

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What if I lose my ATM/Debit Card?

If you lose your card, notify the bank immediately. If the bank is closed, call the Shazam network at 1-800-383-8000, respond to the prompts and notify the bank the next business day to get your card replaced.

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Online Banking FAQ’s

How much does it cost?

Online Banking is free to all Mason City National Bank customers.

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What do I need to get started?

You can access Mason City National Bank’s Online Banking from any computer with Internet access and a web browser. Simply go to the Online Banking sign-on, first time users to enroll. Complete the Enrollment Form, provide a current e-mail address, enter a pass phrase for the randomly selected authentication image, provide answers to 3 challenge questions, select whether you are logging in with your personal computer, or a public computer (Only register personal computers that you frequently use and are not available for public use). Click SUBMIT. That’s it. The next time you log in, the system will recognize you and display your private image. We offer instant enrollment for existing account holders so you may begin using the system immediately.

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What precautions can I take to keep my information private?

  • Keep your password confidential.

  • Never let anyone else use it, and change it frequently.

  • Never pick a password that could be easily guessed.

  • Never leave your computer on with Online Banking active.

  • When finished, make sure you completely exit the system.

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Is Online Banking secure?

Yes. Mason City National Bank is deeply committed to the Privacy and Security of all customer information. Our online banking is handled from a secure server, with both incoming and outgoing data encrypted. You can determine if you are on a secure site by looking for the padlock at the bottom of the page or if the URL address is https://. Should someone attempt to access your account portfolio using an incorrect password more than four times, they will be locked out of the entire session. The lockout can only be cleared by a Mason City National Bank employee. Should you forget to logout of Online Banking, your session will automatically be terminated after 10 minutes of no activity.

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What if I forget my Access ID and/or password?

Your USER ID and PASSWORD are case sensitive. After three failed attempts you are locked out. Because of our deep commitment to your privacy and the security of your information, we must be sure of your identity before we will change the user ID and/or password. This is to safeguard against imposters trying to get to your account information. Please contact us for further instructions, or stop by so that we may assist you.

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How do I change my Image & Pass Phrase

There are over 38,000 images for you to choose from. To select the one that’s right for you: Log in by entering your User ID. An authentication image is displayed. If they match your private image, enter your password and click SUBMIT. Once logged in, select Options from the main menu, select Change Security Data, select an image from the library, and click SUBMIT.

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How do I change my security questions & answers?

Log in by entering your User ID. An authentication image is displayed. If they match your private image, enter your password and click SUBMIT. Once logged in, select Options from the main menu, select Change Security Data, select the security question you wish to change, choose a new security question and provide the answer to the questions and click SUBMIT.

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How do I get a copy of my checks or statement?

Access your online account, and under the “Transaction Button” select “Current Statement” and print. For checks select the blue check number to display the image and print.

For previous statements, access your online account, select “Document”, the document type, the month and print. For checks from previous months select the “Transaction Menu” from the “Transaction” category, fill in the image search box at the bottom of the page, display and print.

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How do I make a transfer?

You can select “Express Transfer” to make an immediate transfer. Fill in the information, click next and after verifying the information select submit. You can also use “Scheduled Transfer” to make regularly scheduled transfers.

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